PMP Practice Exam 4

This the fourth of our free PMP practice exams. It’s another great tool for your PMP Exam prep. These 50 questions will give you a good idea of what to expect on your exam. Read each question carefully and be sure to study the explanation for any questions that you miss. Good luck with this final PMP practice exam!

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Question 1
As the project manager at the buyer organization, you extend a formal invitation that contains a scope of work that seeks a response that will describe the methodology and results that will be provided to your organization. This is called:

A
Request for bid
B
Request for proposal
C
Invitation to bid
D
Request for information
Question 1 Explanation: 
Since you are sending out a scope of work along with the invitation, and you are giving the potential sellers the methodology of the project execution and the results, they should provide you with a proposal. Hence, this is called a Request for Proposal.
Question 2
As the manager of a small construction project, you are nearing project closing when a previously unidentified risk is identified by one of the team members. The risk could affect the project success and on time completion. What should your next action be?

A
Qualify the risk
B
Develop a workaround
C
Inform your managers about the newly discovered risk and its impacts
D
Develop risk mitigation plans
Question 2 Explanation: 
According to PMBOK v5, the next step after identifying a risk is always to perform qualitative risk analysis.
Question 3
As the project manager currently involved in the Scope Management Plan processes, you have obtained a large number of ideas during sessions to gather product and project requirements. Which of the following techniques is best suited to have these ideas sorted into groups for review and analysis?

A
Affinity diagrams
B
Mind mapping
C
Brainstorming
D
Facilitated workshops
Question 3 Explanation: 
The affinity diagram allows large numbers of ideas to be sorted into groups for further review and analysis. It is one of the group creativity techniques used in gathering of requirements.
Question 4
A project manager must have some work done by an outside contractor. This work has a great deal of risk associated with it, and it has become very difficult to find a contractor willing to take on the job. Which of the following types of contracts would offer the greatest incentive to the contractor?

A
Cost plus fixed fee
B
Cost plus percentage of cost as an award fee
C
Firm fixed price
D
Cost plus incentive fee
Question 4 Explanation: 
In the cost plus percentage of cost as an award fee type of contract, the contractor has the highest possible incentive.
Question 5
You are managing a design project and you should gradually submit to your customer the project deliverables including drawings and documents as they get completed. One of your designers approaches you and gives you a completed document to be submitted to the customer. When skimming through the document you realize that the document is shorter than what you expect according to your past experience. What should be your first action in this situation?

A
Call the team member for a meeting
B
Call the functional manager of your team member to make sure that the document is correct
C
Perform quality control
D
Perform scope verification against the baseline
Question 5 Explanation: 
The purpose of scope verification is to compare the deliverable to the requirements or scope statement, WBS or WBS dictionary. The project manager might have misunderstood and it would be best to check before talking to the team member.
Question 6
Getting human resources assigned when there is no one in-house with the necessary skill sets is known as which one of the following options?

A
Procurement Management
B
Acquisition
C
Pre-assignment
D
Management details
Question 6 Explanation: 
Acquisition is the act of acquiring from outside the organization those people possessing the skills needed to complete a project.
Question 7
You are working in an organization which handles several projects every year. Who should be in charge of determining the project priorities in such an organization?

A
The project management office
B
The project manager
C
The project management team
D
The project team
Question 7 Explanation: 
Since this is about the priorities of the projects compared to each other, the decision should be made by an entity that has oversight to all of the projects. Project manager, project team, and the project management team are all the entities which have authorities only within the boundaries of a specific project.
Question 8
You are managing a highway construction project. Which of the following quality tools could you implement to ensure that your project team members are completing all of the required steps during an installation procedure?

A
WBS
B
Requirements documentation
C
Design of experiments
D
Checklists
Question 8 Explanation: 
Checklists are a simple but effective quality management tool that the project manager can use to ensure the project team is completing all of the required work.
Question 9
You are in the process of project cost estimation. Which one of the following is not required to estimate the project?

A
Network diagram
B
WBS
C
Risks
D
Change control system
Question 9 Explanation: 
A change control system is not required to obtain estimates, but without the other three choices, you cannot develop the estimates. You need the WBS to define the activities, the network diagram to see the dependencies, and the risks to determine contingencies. (These are high-level risks, not the detailed risks we identify later in the planning process group.)
Question 10
As a project manager you see that the updated project schedule shows 2 weeks delay compared to the baseline schedule. You decide to take actions to bring the project forecasted completion date back to the original planned one in the baseline. This action could be best described as?

A
Lessons learned
B
Corrective action
C
Preventive action
D
Delay analysis
Question 10 Explanation: 
When you find a variance between a projects actual and planned performance the best course of action is to take corrective actions. Preventive actions are taken to avoid such variances in future.
Question 11
Which one of the following is not one of the tools and techniques of the Control Costs process?

A
Forecasts
B
Performance reviews
C
To-complete performance index
D
Cost baseline
Question 11 Explanation: 
Cost baseline is an output of the Determine Budget process, but not one of the tools and techniques of the Control Costs process.
Question 12
As a project manager you are hired by a projectized organization. You have been working on a 1-year project for nine months since you became the employee of the company. The project is ahead of schedule when one of the functional managers tells you the resources committed to the project are no longer available. After further investigation, you discover the company has another project that just started and is using the resources committed to your project. You believe the new project is not critical, but the project manager is the son of the company CEO. What is the BEST course of action in this situation?

A
Use the reserve to hire contractors to complete the work
B
Ask upper management to formally prioritize the projects
C
Negotiate a new schedule with the other project manager
D
Determine when resources will become available
Question 12 Explanation: 
According to the PBMOK guide, you should always first try to resolve conflicts internally, and you should use negotiating skills to try to come to a mutually beneficial agreement. So the best course of action is the negotiate a new schedule with the other project manager. The other options might be used as well, but only after attempting negotiation. Trying these other options first would indicate a passive management style.
Question 13
Which of the following statements about inspections and preventive actions is true?

A
Preventive actions reduce the likelihood that errors will occur in the process.
B
Preventive actions prevent defects from reaching the customer.
C
Inspection ensures avoidance of rework.
D
Inspection reduces random variation in the output of the process.
Question 13 Explanation: 
Inspection doesn't ensure the avoidance of rework because non-conforming products need to be reworked or rejected. Therefore, inspection usually results in rework to correct the errors which are discovered. Also, inspection ensures that errors do not reach the customer. Preventative actions reduce the probability of errors happening.
Question 14
You are managing a project and you know that the first phase of the project is completed. What will you make sure that is done before starting the second phase of the project?

A
Make sure that the resources of the next phase are available
B
Recommend corrective actions to close the gap between the planned and actual progress of the project
C
Confirm that the first phase has reached its objectives and its deliverables are formally accepted
D
Check the project status against the plan
Question 14 Explanation: 
A phase or project must be formally closed and accepted. Of course the other choices are also required to be done, but only after the closure of the first phase.
Question 15
You are weighing the different alternatives which you have in order to make a career shift. One of your alternatives is a company with a projectized organizational form. In your assessments, which one of the following would be considered as a drawback of such an organizational form?

A
The project team members have to report to many bosses
B
Often the project management team has no home
C
The functional manager has more power than the project manager
D
The team members have low loyalty to the project
Question 15 Explanation: 
The main drawback of the projectized organization is that at the end of the project, the team is dispersed but they do not have a functional department ('home') to which to return.
Question 16
During the execution of the project, as the project manager you realize that a new quality standard has been adopted by your company. Your project team will meet with the company quality department to determine how the new standard will apply to your project. This is part of which quality process?

A
Quality Control
B
Perform Quality Assurance
C
Quality Update
D
Plan Quality Management
Question 16 Explanation: 
Even though it is occurring during the execution of the project, determining what standards to use is part of quality planning. Sometimes during the project execution or other phases we need to refer back to planning because planning is an iterative process. In planning, we determine what quality standards are applicable to the project and how to implement and control them. 'Quality Update' is a made up term and does not represent any of the quality management processes.
Question 17
You are in the project procurement management process and you are about to award a contract to a subcontractor for a portion of the project scope. The mentioned portion will cost $4 million with a standard deviation of $400,000. What type of contract do you recommend in this situation?

A
Cost plus fixed fee
B
Fixed price plus incentive fee
C
Fixed Cost
D
Cost plus percentage of costs
Question 17 Explanation: 
The cost of this project will vary, at one standard deviation, from $3.6M to $4.4M. Since this is not insignificant, there would appear to be some ambiguity with the project definition. As we are not totally sure of the scope, we would not pick either of the fixed price options (fixed cost or fixed price plus incentive fee). Of the two cost plus options, you need to select the better of the two. Cost plus percentage of costs is probably the worst type of contract to use, as there is no incentive for the seller to control costs. The only choice left is a cost plus fixed fee contract.
Question 18
Which of these is an output from the Acquire Project Team process?

A
Project staff assignments
B
Organizational chart
C
Staffing management plan
D
Responsibility assignment matrix
Question 18 Explanation: 
According to PMBOK v5, project staff assignments is one of the outputs of the Acquire Project Team process.
Question 19
You are managing a highly risky software development project and currently you are designing the project control system. Which one of the following measures would you think is the best way to control such a project?

A
Further detail the project activities
B
Increase the number and frequency of the project review meetings
C
Assign more team members to project control task
D
Creating some milestones
Question 19 Explanation: 
Adding milestones is a control feature. If a milestone is completed on time and on budget, the project manager has some measure of the status of the project.
Question 20
As the manager of a construction project you are reviewing an earned value analysis report which includes only the variance information. Schedule variance is $320,000 and cost variance is $100,000. Your guess is that the planned value of the project at this point should be $2,000,000. It is after normal office hours, and you don’t have access to the analyst who prepared the report. You want to have a better understanding of the project schedule and cost performance based on your guess about the planned value. What are the SPI and CPI?

A
1.16, 1.05
B
1.16, 0.96
C
0.86, 1.05
D
0.86, 0.96
Question 20 Explanation: 
EV = SV + PV
EV = $320,000 + $2,000,000
EV = $2,320,000

SPI = EV / PV
SPI = 2,320,000 / 2,000,000
SPI = 1.16

AC = EV − CV
AC = $2,320,000 − $100,000
AC = $2,220,000

CPI = EV / AC
CPI = 2,320,000 / 2,220,000
CPI = 1.05
Question 21
Which one of the following options best describes the role of a sponsor in a project?

A
Supporting project planning activities
B
Helping the development of the project management plan
C
Helping to avoid unnecessary changes to the project objectives
D
Contributing in the development of the project communication plan and stakeholders’ expectations management
Question 21 Explanation: 
The project objectives are stated in the project charter and it is the sponsor who issues the project charter. Therefore, helping to avoid unnecessary changes to the project objectives is the correct answer. Supporting project planning activities and contributing in the development of the project communication plan could be correct, but they don't necessarily represent the best role that the sponsor can play. The project management plan should be developed by the project manager and approved by sponsor.
Question 22
You are a project manager and you have sub-contracted some of the project work to another company. Through an independent review, you uncover that the process the subcontractor uses to report its progress is highly inefficient. Through which process and activity have you found this?

A
You are in the Perform Quality Assurance process and have performed process analysis.
B
You are in the Perform Quality Assurance process and have performed a quality audit.
C
You are in the Close Procurements process and have performed a procurement audit.
D
You are in the Verify Scope process and have performed a quality audit.
Question 22 Explanation: 
Process analysis examines the root causes and follows steps in the process improvement plan, so this is the correct answer. The only tool and or technique of the Verify Scope process is inspection. Procurement audits are concerned with reviewing the procurement process primarily to identify lessons learned. Since the question is asking about discovering an inefficient process the tool which is used cannot be a quality audit.
Question 23
During the Plan Procurement process you are performing the make-or-buy analysis. Apart from the costs, which one of the following options will convince you to do the work yourself instead of hiring another company to do it for you?

A
There is a lot of proprietary data
B
You have the required expertise, but not the required resources
C
You have very limited resources in your company
D
You do not need control over the work
Question 23 Explanation: 
It is generally better to do the work yourself if using an outside company means you have to turn over proprietary data to the other company.
Question 24
As the project manager you have just made a change to the project. What should be your next course of action?

A
Update the project management plan and project documents
B
Evaluate the impacts of the change
C
Inform the stakeholders about the impacts of the change
D
Submit a change request to the change control board
Question 24 Explanation: 
After the change is implemented the project management plan and project documents need to be revised, in order to reflect the change in the project. Since the change has already been made, all of the other options should have already been done.
Question 25
According to the PMBOK guide, which of the following is not a part of the Executing process group?

A
Acquire project team
B
Develop project team
C
Cost budgeting
D
Manage communications
Question 25 Explanation: 
Cost budgeting is not a part of the Executing process group. Cost budgeting is done during the Planning process group.
Question 26
A project manager has increased the project costs by $200,000, but he has completed the project 4 weeks earlier that it was planned. What activity is best described in this situation?

A
Resource leveling
B
Schedule compression
C
Critical path method
D
Budgeting
Question 26 Explanation: 
Schedule compression means shortening the duration of the project through assigning more budget or resources.
Question 27
As a project manager you have just been assigned to a new project and you have received the approved project charter from the sponsor. What is the first thing that you will do now?

A
Make sure that all of the project stakeholders have had input to the project scope
B
Analyze the project risks and issues
C
Start developing the project management plan
D
Start the planning phase by developing the project scope statement
Question 27 Explanation: 
Of course the first thing after the project initiation phase finishes is to start planning and to create the project scope statement and project management plan. But since you are just handed the project charter and there is no mention of an emergency situation in the question, or the fact that you have had input to the project charter, the wisest thing to do is to make sure that all of the stakeholders have had their inputs to the project scope before starting the planning phase.
Question 28
You are the project manager on a large IT project and have noticed the project team can't easily find the right information to make good decisions, and there is a lot of confusion about which versions of documents are the most up-to-date. You are also having a tough time integrating the various processes. As a result you suggest improvements be made to which of the following?

A
Configuration management systems
B
Work Breakdown structure (WBS)
C
Reporting systems
D
Project Management Information Systems (PMIS)
Question 28 Explanation: 
The Project Management Information System (PMIS) is the collective system that consists of tools and techniques used to gather, integrate, and disseminate the outputs of the project management processes. The key to this questions is that it is talking about various systems such as reporting, configuration management (version control), and integrating the processes. Configuration management systems and reporting systems are partially correct (both of those systems are included in the PMIS), but PMIS is more correct.
Question 29
You are managing a design project and one of the project deliverables had a major defect. You have involved the project management team and project engineering team in investigating the situation. The project management team believes that the reason for the defect is lack of proper software used to create the deliverable, and the engineering team believes that lack of correct input information has created the defect. You decide to use a fishbone diagram to address the root of the problem. In which part of the quality management process group are you involved?

A
Analyze quality
B
Perform quality assurance
C
Plan quality
D
Control quality
Question 29 Explanation: 
The situation described in the question is about quality control. While the project team is in fact analyzing the situation, 'analyze quality' is a made up term and is not the title of a project management process.
Question 30
You are a project manager and your team is executing the work packages to create a software package. Two of the project's stakeholders have just asked for changes that each says should be the number one priority. What would be the BEST thing to do?

A
Have the project team meet with the stakeholders to decide which change is most easily made, and prioritize that one first
B
Assign someone from the team to prioritize the changes
C
Prioritize the changes without involving the team
D
Deny both changes since you are in project execution
Question 30 Explanation: 
Prioritizing the changes is the job of the project manager. The project team should not meet with the stakeholders because you do not want to distract the team at this point--they should be doing the work. Someone from the team should not prioritize the changes because it is the project manager's responsibility. And changes cannot automatically be ignored simply because you are in execution.
Question 31
As the project manager you are in the project time management process group. Which one of the following processes includes asking the team members about the time estimates for their activities and reaching agreement for the calendar date of each activity?

A
Estimate activity durations
B
Sequence activities
C
Develop schedule
D
Define scope
Question 31 Explanation: 
The last thing that happens in all of the mentioned things in this question is reaching agreements on the calendar dates of activities, and this is an output of the develop project schedule process. The rest of the choices should also be done before developing the schedule, but since developing schedule is performed after all other activities, this process helps define the calendar date for activities.
Question 32
You are assigned as the manager of a highly important project in your organization. You have only been given 10 resources and there are no more resources available in the company. The project should be completed in a period which is half the time that will take you to complete the project with the available resources. Due to the project’s high priority, management does not accept any change in the project required completion date. What will you do in this situation?

A
Ask your available resources to work overtime
B
Look for any part of the scope that can be cut
C
Relax some quality requirements to accelerate the project work
D
Provide the available resources with some training to increase their performance
Question 32 Explanation: 
Overtime is never the first resort to solve such problems because the project manager loses credibility and performance by using overtime. This would likely create a cost impact on the project, or impact other projects or other work. Providing training is a good idea, but there’s no indication in the question that the resources lack skills which will help them work with better performance. Relaxing quality requirements is not viable, as it’s not ethical and professional to deliberately deliver low quality work. In this situation the only remaining viable option would be to look for any part of the scope that can be cut.
Question 33
As the project manager you are working with your team to perform the Control Scope process. The variance analysis has resulted in a change request to the scope baseline. This change request will be processed for review and disposition in which project management process?

A
Monitor and Control Project Work
B
Validate Scope
C
Perform Quality Control
D
Perform Integrated Change Control
Question 33 Explanation: 
Analysis of Scope performance is done as part of the Control Scope process. Determining the cause and degree of variance relative to the scope baseline is an important aspect of this activity (called Variance Analysis). However, change requests that result from this activity, like any other change requests, are processed in the Perform Integrated Change Control process.
Question 34
Your project has just passed its finish date and the customer has accepted the completed project scope. However, the lessons learned which are required according to your company’s project management procedures are still under preparation. What is the status of the project in your opinion?

A
The project is complete because the finish date has already passed
B
The project is incomplete because the customer might have new requirements
C
The project is complete because the customer has accepted the deliverables
D
The project is incomplete until all project and product deliverables are complete and accepted
Question 34 Explanation: 
A project is complete when all work, including all project management work, is complete and the product of the project, not just deliverables, accepted.
Question 35
When should Quality Assurance audits be conducted?

A
At regular intervals throughout the project life cycle
B
At the closure of the project
C
Only in the executing phase
D
At the end of each project phase
Question 35 Explanation: 
Quality assurance activities should be performed throughout the project life cycle.
Question 36
As a member of the company board you are involved in choosing the projects to be carried out among the available alternative projects. The cost of choosing one project and giving up another one is called?

A
Fixed cost
B
Opportunity cost
C
Sunk cost
D
Overhead cost
Question 36 Explanation: 
The definition of opportunity cost includes the cost of choosing one project and giving up another, and thus it is the best answer.
Question 37
Who is responsible for organizing training of the new staff on a project?

A
Functional managers
B
Training department
C
Project manager
D
Human resources department
Question 37 Explanation: 
The project manager is responsible for arranging any project-specific training required to address the project needs.
Question 38
All of the following options can be derived from the Estimate Costs process except which one?

A
Preventing inappropriate changes from being included in the cost baseline
B
The cost risks associated with the estimated work
C
Range of the possible project costs
D
Assumptions made during the estimate costs process
Question 38 Explanation: 
This question is asking, 'When you finish estimating costs, what do you have?' Preventing inappropriate changes from being included in the cost baseline is more correctly part of the cost management plan and the change control system.
Question 39
As part of EVM, a project manager is calculating the to-complete performance index (TCPI) based on Estimate at Completion (EAC). The data that she has is: the budget at completion for the project is $800,000. The earned value for the project is $180,000. The actual costs to date are $240,000 and the estimate at completion is $920,000. What is the TCPI that he will obtain?

A
0.9
B
0
C
1.1
D
1
Question 39 Explanation: 
We should calculate TCPI based on EAC:
TCPI = (BAC − EV)/(EAC − AC)
TCPI = (800,000 − 180,000) / (920,000 − 240,000)
TCPI = 0.9
Question 40
As a project manager you are involved in contract negotiation for subcontracting a part of the project work. The most important thing to focus on in contract negotiations is:

A
To maintain the integrity of the scope.
B
To negotiate the lowest price possible for your company.
C
To negotiate a deal that both parties are comfortable with.
D
To make sure legal counsel or the contract administrator has approved your negotiating points.
Question 40 Explanation: 
The most important thing to focus on is to create a deal that everyone feels good about. Negotiating the lowest price possible sounds like a good choice, but the lowest possible price might not be fair to your seller, and that could lead to the failure of the project in the future. Maintaining the integrity of the scope is important, but that is not the primary focus of negotiations. Making sure that legal counsel has approved your negotiating points may or may not be necessary depending on the situation.
Question 41
Which of the following is not an input to the Perform Quality Assurance process?

A
Project management plan
B
Deliverables
C
Quality control measurements
D
Quality metrics
Question 41 Explanation: 
Deliverables are not an input to the Perform Quality Assurance process; they are an input to the Quality Control process. The inputs to the Perform Quality Assurance process are project management plan, quality metrics, work performance information, and quality control measurements.
Question 42
A new project has been defined in your company to improve the quality of the concrete utilized in all of the construction projects currently under execution at the company. As the project manager you are asked to prepare the project management plan. Considering the project and situation which one of the following you should prepare first?

A
A project management plan
B
A quality improvement plan
C
A quality management plan
D
A project scope statement
Question 42 Explanation: 
As in any other project, the first part of the project management plan to be prepared is always the project scope statement. The fact that this is a quality improvement project in nature does not change the best practices that are used in project management!
Question 43
All of the followings should be done to close a project except which one?

A
Gather the feedbacks from the project team
B
Review project documents to ensure their completeness
C
Update the project management plan
D
Obtain customer final acceptance on the project deliverables
Question 43 Explanation: 
Project closure occurs at the end of the project (as opposed to at the end of a phase), so the project management plan would not need to be updated. However, if the question was asking about the closing of a particular project phase, then the project management plan could also be updated.
Question 44
All of the following are the purposes of the project charter except for which one?

A
It states the stakeholder requirements
B
It authorizes the project manager
C
It states the product acceptance criteria
D
It establishes the project
Question 44 Explanation: 
The product acceptance criteria is included in the project scope statement, but the other options are all purposes of the project charter.
Question 45
You are in an internal meeting with the project team when the person in charge of the project procurement informs you that you need to buy an item which has a single-source seller. A single-source seller means what?

A
There is only one qualified seller
B
There is only one seller the company wants to do business with
C
There is a seller that can provide all aspects of the project procurement needs
D
There is only one seller in the market
Question 45 Explanation: 
A single-source seller means there is only one seller the company wants to do business with. The answer of only one qualified seller is incorrect as it describes a “sole source” seller. Also, there may be multiple sellers that can satisfy the project needs and just because there is only one seller in the market does not mean the seller can adequately fulfill the project needs.
Question 46
According to PMBOK v.5, many organizations treat contract administration as an administrative function separate from the project organization. Who generally is responsible to carry out the Control Procurement process?

A
The project manager
B
Procurement administrator
C
Procurement manager
D
Legal and Contracts Advisor
Question 46 Explanation: 
According to PMBOK v.5, many organizations treat contract administration as an administrative function separate from the project organization. A procurement administrator is responsible for ensuring that the procurement relationship is properly managed. The procurement administrator may be on the project team, but typically reports to a supervisor from a different department.
Question 47
All of the following should be considered for managing the project team except?

A
Performance reports
B
Project staff assignment
C
Team performance information
D
Ground rules
Question 47 Explanation: 
Ground rules are established in developing the project team. The other three processes are inputs to managing the project team.
Question 48
A project manager is doing detailed estimation of the project. In this case which type of estimating is most likely being used?

A
Three point
B
Bottom-up
C
Analogous
D
Parametric
Question 48 Explanation: 
Bottom-up refers to estimating based on the details of the activities.
Question 49
Your project is 25% complete when you discover that the budget at completion (BAC) is no longer viable. You try to come up with a forecasted estimate at completion (EAC). What index can you use to look at the calculated projection of cost performance that must be achieved on the remaining work?

A
Cost Performance Index (CPI)
B
Schedule Performance Index (SPI)
C
Earned Value (EV)
D
To-Complete Performance Index (TCPI)
Question 49 Explanation: 
According to PMBOK v.5, the to-complete performance index (TCPI) is a measure of the cost performance that is required to be achieved with the remaining resources in order to meet a specified management goal, expressed as the ratio of the cost to finish the outstanding work to the remaining budget. TCPI is the calculated cost performance that must be achieved on the remaining work to meet a specified goal such as the BAC or EAC.
Question 50
You as the project manager observe that a team member is repeatedly completing tasks with errors, resulting in rework. On investigation of the team member's past track record, it is established that the individual does not have a skill gap. What would be your first action in this situation?

A
Report the non-performance to the functional manager
B
Ask for a replacement from the functional manager
C
Adjust the schedule to provide for extended durations for tasks assigned to the individual
D
Discuss the concern with the individual to figure out the cause
Question 50 Explanation: 
The cause of non-compliance to expected performance levels needs to be established before any other action is taken. The situation requires the project manager to investigate and establish the cause of the problem before evaluating the alternatives stated in the other three choices. Discussing with the resource is the first step that the project manager can take to understand the root cause of the poor performance.
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